Privacy policy

Near Bear Privacy Policy - Last updated: June 2026

Near Bear Pty Ltd (ABN 693 253 691) operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Near Bear is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymously collected or de-identified information. Depending on how you interact with our Services, we may collect or process the following categories:

  • Contact details - your name, billing and shipping address, phone number, and email address
  • Financial information - payment card details, financial account information, and transaction details
  • Account information - your username, password, security questions, and preferences
  • Transaction information - items you view, add to your cart or wishlist, purchase, return, exchange, or cancel
  • Communications - the content of messages you send us, including customer support enquiries
  • Device information - your IP address, browser type, device identifiers, and network connection details
  • Usage information - how and when you interact with or navigate the Services

2. How We Collect Your Information

We may collect personal information from the following sources:

  • Directly from you - when you create an account, visit or use the Services, communicate with us, or provide us with your personal information for any other reason
  • Automatically through the Services - from your device when you use our products or visit our website, including through the use of cookies and similar technologies
  • From our service providers - when we engage them to support our technology, and when they collect or process your personal information on our behalf
  • From our partners or other third parties - in circumstances permitted by law

3. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving the Services
We use your personal information to process payments, fulfil orders, manage your account, arrange shipping, facilitate returns and exchanges, send account-related notifications, and create a personalised shopping experience. This includes recommending products based on your purchase history and improving our Services over time.

Marketing and Advertising
We may use your personal information to send marketing, advertising, and promotional communications by email, text message, or post, and to show you targeted advertisements on our Services or other websites - including based on items you have previously purchased or added to your cart. We use Klaviyo to manage and deliver email marketing communications.

Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment experience, detect and investigate potentially fraudulent or malicious activity, and protect the safety of our Services and users. You are responsible for keeping your account credentials secure and should not share your username or password with anyone.

Communicating with You
We use your personal information to respond to enquiries, provide customer support, and maintain our relationship with you.

Legal Compliance
We may use your personal information to comply with applicable law, respond to valid legal process (including requests from law enforcement or government agencies), participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

4. How We Disclose Your Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify, Klaviyo, vendors, and service providers who perform services on our behalf, including payment processing, IT management, data analytics, customer support, cloud storage, email marketing, fulfilment, and shipping
  • With business and marketing partners to deliver advertising and marketing services. We use Shopify to support personalised advertising with third-party services based on your online activity. These partners will use your information in accordance with their own privacy notices
  • When you direct or consent to us sharing your information with third parties, such as when shipping your order or when you use social media integrations
  • With our affiliates or others within our corporate group
  • In connection with a business transaction such as a merger, acquisition, or insolvency, to comply with legal obligations, enforce our terms, or protect our rights and those of our users

5. Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

We also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your privacy rights.

To learn more about how Shopify uses your information and your available rights, visit the Shopify Consumer Privacy Policy. You may also exercise rights related to data processed by Shopify at the Shopify Privacy Portal.

6. Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of those sites, or the accuracy of information found on them.

Information you share on public or semi-public venues, including third-party social networking platforms, may be viewable by other users without limitation as to its use by us or any third party. Our inclusion of such links does not imply endorsement of those sites or their operators.

7. Children's Data

Near Bear products are designed as gifts and comfort companions for children, purchased by adults. The Services themselves are not directed at children, and we do not knowingly collect personal information directly from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

8. Security and Retention

We take reasonable steps to protect your personal information; however, no security measures are perfect or impenetrable. We cannot guarantee perfect security, and information you send to us may not be secure while in transit. We recommend you avoid using unsecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by applicable law.

  • Right to Access / Know - You may request access to the personal information we hold about you
  • Right to Delete - You may request that we delete personal information we hold about you
  • Right to Correct - You may request that we correct inaccurate personal information we hold about you
  • Right of Portability - You may request a copy of your personal information and ask us to transfer it to a third party, subject to certain exceptions
  • Marketing Preferences - You may opt out of promotional emails at any time using the unsubscribe link in any email we send. We may still send you non-promotional communications, such as order confirmations or account updates

To exercise any of these rights, please contact us using the details below, or via the mechanisms indicated within the Services. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may also designate an authorised agent to act on your behalf, subject to verification.

For information about rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

10. Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

11. International Transfers

We may transfer, store, and process your personal information outside the country where you live. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country determined to provide an adequate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Email: support@mynearbear.au
Postal address: Near Bear Pty Ltd, P.O. Box 428, Dee Why NSW 2099, Australia